Meet Oaky
It’s all about creating the best hotel experience! Article by Julia Soldic.
Any Hospitality Organization wants to be the best – the winner, if you will. This goal has led the Hospitality Industry searching for the ultimate solution to fight competition. The question remains: “What is the most significant measurement tool in fighting competition?” The answer is often: customer satisfaction.
In early 2013, the hotel software Oaky was founded. Erik Tengen, Co-Founder, explains the core reason why Oaky was developed: “We believe that every guest is unique and has different needs. When you know what those needs are, you are able to deliver an extraordinary experience to each individual guest.” Oaky achieves this by creating a win-win situation where guests are motivated to engage with the hotel pre-arrival and in-property. As a result the hotel portrays a better understanding of what the guest wants – and can offer exactly that back to the guest.
The guests are introduced to Oaky directly after their booking by using a unique link taking the guest straight to the web application. Still at home, the guest is offered discounted room upgrades; package deals; customizable room options and to share preferences with the venue. In-property, Oaky makes it simple and worthwhile for the guest to share real-time feedback.
It can be contented that feelings are the fundamental players in discovering the key to customer satisfaction, and it seems that Oaky’s ability to motivate and detect a great volume of reliable “customer feelings” in real time is exactly what hotel and /or restaurant owners have been waiting for!
Bron: Julia Soldic
Website: Oaky App
