Cooperation into practice between MeetingReview and Olery
Guests can write a review about their experience in the conference hotel ‘Kontakt der Kontinenten’ at one of the issued iPads, the App or in a aftersales survey of the hotel. These reviews are now visible on Meeting Review. This is an independent review platform for meeting locations. The conference hotel is the first location that uses business reviews not only internally but also publishes those reviews externally.
Conference hotel ‘Kontakt der Kontinenten’
Reviews are not yet common for conference and events centers. Commercial manager Lars Beckers of the conference hotel knows how important reviews are and has directly embraced the initiative of MeetingReview.com. He thought it was not desirable though to ask his guests to write a review twice about the same meeting (on MeetingReview and his own website).
Cooperation between MeetingReview and Olery
Integration with Olery Feedback provided the solution. Olery is the company that collects and analyzes reviews of hotels, for example on TripAdvisor.com, Zoover and many other website. Guests start a survey about their meeting and are asked if their assessment may be published on MeetingReview. If no permission is given, the answers will only be available internally. If there is an authorization, the answers to the questions are also passed to MeetingReview. The assessment will be screened by MeetingReview and if it complies with the terms of use, it will be published on the website of the Conference hotel.
The partnership between Olery and the conference hotel derives from the need to be able to publish the guests experiences, posted on various website, transparently on the website of the hotel. Visitors of the website of the conference hotel are able to see the exact and average score of the online reviews due to the Olery integration. At the same time the employees immediately know how the provided service has been rated. By merging various sources, the reliability increases. A partnership that provides transparency to future guests and guests who attended a meeting at the hotel.
Website: MeetingReview
