Birthday Card biscuits; inspiration from Biscuiteers
7-10-2015
The bakery Biscuiteers in London makes birthday card biscuits. It’s something totally different than sending a regular birthday card or a bouquet of flowers.
Besides the normal assortment that most bakers have, Biscuiteers has an extra range with tins filled with biscuits for special events and birthday cards made of cookies. Besides the standard “cookies birthday cards”, you can personalize some birthday cards as well. They can put a name or a small text on it, for example. The bakery Biscuiteers has 2 shops in London and their biscuits are shipped worldwide.
Inspiration from Biscuiteers for the hospitality industry
Recently, we wrote about some great initiatives to bring attention to someone’s birthday, like the Refinery hotel in New York, which offers guests a birthday cake from the famous Magnolia Bakery if they celebrate their birthday at the hotel. By creating something special you can attract new guests, for instance a separate and festive ‘edible’ invitation for a dinner or lunch on a guests birthday! And when you do that, make sure your audience knows what you’re doing. Earlier we wrote that the use of local bloggers and youtube-bloggers can work. Check this video of Tanya Burr, she is one of those new stars known from Youtube. She especially appeals girls of 16+. In a more than 13 minutes long video, she shows all her birthday presents with at the end a birthday card made of biscuits by Biscuiteers. Until today this video has more than 873 000 views. That beats every ad!
Sleeping on a Dutch lake in VIP houseboats
29-9-2015
23 September was the official opening of the new Center Parcs VIP houseboats in the old Marina De Eemhof. The luxury houseboats offer fantastic views at the Eemmeer.
Last summer, we wrote an article about the catamaran hotel rooms from design studio Salt & Water from Serbia. The design of the catamaran hotel had just won the Millennium Yacht Design Award. This project was developed with the aim to promote tourism on inland waterways in Serbia, which offers a stunning untouched nature. Such a project would also be great on the Dutch lakes. At the same time Center Parcs was busy with the realization of the VIP houseboats in the old Marina De Eemhof, with the southern French atmosphere of the port town Port Grimaud. The houseboats have been build by the local craftsmanship of ABC Arkenbouw to Urk.
What do the VIP houseboats offer?
Always wanted to experience what it’s like to live on a houseboat? The new, modern equipped VIP houseboats Center Parcs offer this possibility. The VIP houseboats have two floors, a total floor surface of 120 m2, can accommodate up to six people, have two bathrooms, two toilets, a private terrace, are located in the marina and offers a place for a private or rented boat. Guests can also make use of all the facilities Center Parcs De Eemhof offers. Great way to enjoy the Dutch lake, the Eemmeer!
Inspiration
Like we wrote about the catamaran hotel rooms, projects like these fit perfectly on our Dutch lakes! So if you run a hotel or a park, look at the opportunities to expand on the water!
Happy birthday! How to surprise guests
22-9-2015
The Refinery hotel in New York City gives guests that celebrate their birthday at the hotel a special gift. They receive a complimentary personalized birthday cake designed by the Magnolia Bakery.
All the ladies who loved to watch ‘Sex and the City’ are familiar with the Magnolia Bakery with its great looking cupcakes, cookies and lovely stores. And if you’d ever visited one of the stores, you probably had to wait in line to get in the shop. Just like I once did with my daughters. So what better way to celebrate the birthday of your girl and surprise her with a night at a great hotel and a birthday cake from Magnolia Bakery to top it off? The Refinery hotel knows how to surprise its guests!
Inspiration: How to surprise guests on special occasions
What’s a really attractive and special product from the surroundings of your restaurant or hotel? And I don’t mean a jar of jelly or a box of chocolates, but something special which makes celebrating a birthday at your hotel or restaurant a must for a special group of guests. I once went to restaurant La Coupole in Paris to celebrate my birthday. There waiters will sing ‘happy birthday’ a cappella at your table! And you would be surprised how many people are celebrating their birthday at this restaurant, every day! If you have found a special celebration gesture… don’t forget to let your future guests know!
The Refinery Hotel
The Refinery Hotel is located in New York City’s Garment District. The Refinery hotel used to be a high-end tea salon in 1912 but is now a modern hotel with loft-like guestrooms and an industrial-chic design. Check out their website for a look and feel of this high-end hotel. They even blog at least once a week and use social media in a refreshing way. Great to check out as inspiration for hoteliers all over the world.
Magnolia Bakery
A well-known bakery which originated from New York City’s West Village where they started in 1996. Magnolia Bakery has been cherished for its classic American baked goods, vintage decor and warm, inviting atmosphere. Nowadays Magnolia Bakery has locations in Los Angeles, Chicago, Mexico City, Tokyo, Moscow City, Dubai, Abu Dhabi, Beirut, Kuwait City and Doha. They’re franchising the concept worldwide. ^Marjolein van Spronsen
Amstel Hotel Amsterdam reveals Van Gogh Suite
17-9-2015
From 7 September to 5 December the Amstel Hotel in Amsterdam has a special presentation about Van Gogh. Visitors can express their own creativity on a canvas as well, with pastels, oil paint and brushes.
Honouring Van Gogh
This year marks the 125th anniversary of Vincent van Gogh’s death. Several museums and other institutions in Europe honour the Dutch artist with special exhibitions and events. Recently there was a labyrinth of sunflowers at the Museumplein, referring to one of his famous paintings.
Van Gogh Museum Relievo Collection
The Amstel Hotel launched a special Van Gogh suite and paintings from the Van Gogh Relievo collection on 15 September. The Van Gogh Museum Relievo Collection is barely distinguishable from the original paintings that are on display at the Van Gogh Museum. This is realized with a combination of the most recent 2D and 3D technology, craftsmanship and handicrafts.
Van Gogh Suite
The special Van Gogh Suite is available until 1 January 2016. The comfortable suite is located on the fourth floor of the hotel and is furnished in the atmosphere of his paintings. On a weathered wooden table in the sitting room, a bottle of absinthe welcomes guests. This is the drink where Van Gogh was fond of. On arrival, guests get a plate in the shape of a paint palette serving typical Amsterdam snacks. For guests who are inspired by Van Gogh there are pastels, oil paint, brushes and a canvas available. Guests can take their creative works home. Getting inspiration is easily done at the suite. At two locations in the suite paintings from the ‘Van Gogh Museum Relievo Collection’ hang on the wall. The view is magnificent as well.
Bakery serves breakfast at hotel Eindhoven
27-8-2015
The Van der Valk hotel in Eindhoven has partnered with Bakery Schellens. Together they realized a traditional bakery in the breakfast room of the hotel. Guests can witness the baker preparing the bread and pastry products freshly. It’s a store-in-store bakery which serves ‘instantly fresh’ bread.
Worldwide, there are more and more large international hotel concerns that sign up for a cooperation with formulas that establish small pickup point in the lobby. Like for example small Starbucks outlets in various hotel lobbies, but also local bakers in others. A great example is the AMCE hotel in Chicago with the Weston Town Bakery in the lobby. A great addition is their, almost old-fashioned, Knock ‘N Drop service for breakfast.
Bakery serves breakfast at the Van der Valk Hotel Eindhoven
The store-in-store ‘Bakkerij’ is the answer of Bakery Schellens and the Van der Valk Hotel Eindhoven to the growing need for ‘instantly fresh’ and artisanal bread. Additionally they will expect to interact more with their guests and offer them better quality and freedom of choice. Just grapping a quick breakfast to go, or enjoying the breakfast and slowly waking up in the breakfast room. Breakfast as part of the food-as-experience trend.
Guests can take a look behind the scenes and will have a choice of Frisian rye bread, croissants, several wheat buns, spelt- and sourdough bread, and the famous ‘worstenbroodjes’ (kind of sausage sandwiches, you should try one if you’re ever in the South of The Netherlands) and Danish pastry.
According to Rick Polman, director Van der Valk Eindhoven, is the Bakery Schellens a unique addition to the hotel and its presence increases the fresh experience for his guests. The Bakery is their response to the changing needs, trends and developments in the market. In addition, the Bakery works with themes and seasonal themes. Both the hotel and the Bakery focus on their own core business.
A very Harrods Christmas at the Mandarin Oriental Hyde Park
26-8-2015
Although it’s still Summer, we’ve spotted the first hotel with a great new luxury package for Christmas. The Mandarin Oriental Hyde Park in London launched its Christmas Season 2015 with Harrods.
Mandarin Oriental Hyde Park in the windows of Harrods
The Mandarin Oriental Hyde Park in London is partnering with world famous department store Harrods to celebrate Christmas 2015. The hotel will be showcased in two of the Harrods festive window displays. The windows will be unveiled on 1 November 2015.
Teddy Bear Tea
In honor of ‘Benedict’, Harrods 2015 Christmas Teddy, the head pastry chef Heather Kaniuk will make petit gâteaux, macaroons and handmade chocolates for a Teddy Bear Tea. The tea will be served at The Rosebery from 23 November 2015 through to 10 January 2016.
A very Harrods Christmas in the lobby
Harrods will transform the public spaces at the Mandarin Oriental Hyde Park, including the marble Lobby and The Rosebery, with a red and gold colour theme. They will create a huge Christmas Tree in the lobby which will be unveiled on 27 November 2015. (with a ‘tree lighting party’?)
Guests will be able to book a ‘Very Harrods Christmas accommodation package’, based on two rooms for two adults and two children. The package includes: one night accommodation, full English breakfast in the dining room overlooking Hyde Park, a Christmas Welcome gift on arrival and presents in the guestroom including the Harrods 2015 Teddy Bear and a VIP appointment with Harrods Gift Bureau to find the perfect gift for your loved ones. A Very Harrods Christmas accommodation package is valid between 23 November 2015 and 30 December2015, and is subject to availability.
Inspiration for our Dutch department store the ‘Bijenkorf’ and the luxury hotels in their vicinity? And what will your hotel offer for Christmas? Today the 26th of August, it’s only 120 days till Christmas!
Robot Mario, the new employee and mascot of the Marriott Hotel Ghent
18-8-2015
The Marriott Hotel Ghent has a new employee since late June. The humanoid robot Mario. Now almost two months later, Mario is a local celebrity and he has his own ‘Mario Monday’. On these days he examines issues surrounding the hotel, he is trying out rooms and visited the football club Gent which is sponsored by the Marriott Ghent.
The success of Robot Mario
We read all the press coverage late June and planned an article in a later stage about the effect of the humanoid robot for the hotel. According to Annabelle Stevens (Marketing Marriott Ghent) Mario has stolen many hearts. School classes have come to meet Mario and his dedicated ‘dad Thomas’ can’t watch Mario’s performances alone any longer. Nowadays a number of front office staff accompany Mario occasionally in the things he says and does.
Mario is deployed in the MICE (Meetings, Incentives, Conventions, Exhibitions) market for a welcome or farewell speech, he gives classic PowerPoint presentations or talks about the menu during diner. Another big advantage, Mario speaks a couple of different languages! He is regularly present at the front office, which is especially great for children.
Mario Monday
Mario does not replace staff, it is an extra level of experience. Mario even performs a mascot role every Monday through Facebook under the name ‘Mario Monday’. He investigates all issues surrounding the hotel. He already tested a room and checked whether the area around the hotel was well cleared after the Ghent Festivities for example. Thus, the mascot is part of the storytelling by the Marriott Ghent.
QBMT; the company that has designed Mario
Humanoid robots are already used for a while in the healthcare sector. In the hotel sector, this is one of the first times we hear about deploying a robot. The robot is a product of the Belgian company QBMT from Ostend, which has produced more than 100 Zora humanoid robots for the healthcare sector in Belgium, the Netherlands, France and Switzerland.
#teainspired: the Dilmah Real High Tea Global Challenge
17-8-2015
The Sri Lankan tea brand Dilmah organizes the Real High Tea Challenge since 2007. This challenge is a contemporary approach of – and a quest for – the ultimate high tea.
#teainspired By Dilmah
The tea brand Dilmah, whose name is composed of the names of the two sons (Dilhan and Malik) of the owner Merrill J. Fernando, is known in almost 100 countries around the world for its quality. The tea industry has been revived by companies like Dilmah, through innovation, quality and freshness. Earlier we wrote about initiatives of this progressive tea brand which always seems to strike the right tone and push the right buttons to reach their targeted audience. Late 2014 they organized the first School of Tea in the Netherlands for example.
The Global Real High Tea Challenge in Sri Lanka
In recent years the Dilmah Real High Tea Challenge was organized in fourteen different countries. The culinary top of those countries were challenged to explore, understand and apply the product tea and its gastronomic options. They were challenged to use the ingredient tea (Tea Inspired Cuisine) and match it with food (Tea Pairing). The composed dishes were combined with pure tea, cocktails and tea mocktails (Tea Mixology). The winners of the local Real High Tea Challenge have qualified for the final, that took place last month in Sri Lanka.
The global High Tea Challenge is won by…
The team from the Museum Art Hotel of New Zealand won this culinary challenge with the innovative high tea theme: ‘The Meeting of the Senses.’ A high tea with integrated taste, smell, touch and sound. The Dutch Restaurant Vermeer also managed to do well, they won a gold medal and received an award for the most ‘tea inspired dish’.
The Dutch Challenge
In 2013 Dilmah Netherlands organized the first edition. This was won by the team of the InterContinental Amstel Hotel Amsterdam. The second Dutch edition in 2014 of the Real High Tea Challenge was won by Restaurant Vermeer in Amsterdam. Both teams represented the Netherlands at the international competition.
Mini Fashion Bar by Pimkie
14-8-2015
The Banks Hotel in Antwerp has the first Mini Fashion Bar from fashion brand Pimkie. Pimkie has adopted the mini-bar concept to bring its latest collection of clothing and accessories to the woman.
Mini Fashion Bar in Hotel Banks
The fashion brand aims at fashionistas who forgot to bring some garments. In their little ‘Mini Fashion Bar’ several items from the Pimkie collection are available, for example a raincoat, comfortable shoes and sunglasses. The collection is depending on the location, the weather and events. The Mini Fashion Bar is integrated in the closet of the hotel room, guests can fit and ask for other sizes via the dedicated fashion concierge. You can pay when checking out. There are plans for Mini Fashion Bars in hotels in Milan, Barcelona, Berlin and Paris.
We have already seen great initiatives of stores or brands teaming up with hotels, like for example Room Shopping at the Dylon hotel. Room Shopping is a co-creation by the hotel and www.9straatjesonline.com. Where guests have the opportunity to browse online through the range of 40 boutiques in the streets. We’re curious whether guests will appreciate and use this extra service of Pimkie and the hotels.
Why don’t we have a Cheese Bar in the Netherlands?
13-8-2015
Why don’t we have a cheese bar in the Netherlands? The Poncelet Cheese Bar, with locations in Madrid and Barcelona, is a great example. The restaurant serves great dishes with all kind of cheeses.
The interior of Poncelet Cheese Bar in Barcelona
Located in the Hotel Meliá Sarriá, the Cheese Bar has a total of 400 square meters on the ground floor of the hotel. And like in Madrid it is a great meeting point for cheese lovers to enjoy a high gastronomic level. In the library you can scroll through some great books about cheese. Design atelier Estudi{H}ac created a unique interior using a lot of wood, marble, copper, green elements like a fabulous vertical garden and colorful wooden sticks at the ceiling. The 400 square meter is filled with a cocktail bar, the main cheese bar, a library, a community table and a big cheese pantry, filled with great cheeses. Check the website of the Design Atelier for great pictures of the interior.
On the menu of Poncelet
We’ve visited the Cheese Bar with a company of six, giving us the possibility to try a couple of starters, like the croquettes made with cow cheese Valtellina, matured goat cheese or sheep cheese blue cheese Arribes. The coca Q & Q (Quatro Quesos), the manchego bonbons and the coolant potato and mimolette cheese tasted delicious as well. The wild mushroom risotto with Sbrinz cheese and the false gnocchi’s with Zamorano cheese and the Prey Iberian meatloaf where our favorites amongst the main dishes. The Cheese Bar also serves fondues and raclettes. You can even have dinner at the Cheese Bar with people who don’t fancy cheese, a couple of dishes have the – no cheese for me – sign. The prices range from 13 to 23 euro per dish.
Why don’t we have a Dutch Cheese Bar?
We think that a cheese bar could be a popular spot in touristic areas in the Netherlands as well. Amongst others you could serve cheese ‘kroketten’ (croquettes), our tosti’s (melted cheese sandwich) and Dutch cheese on our healthy ‘boterham’ (bread) during lunch time. We’re sure that a great chef will be able to create dishes at the same gastronomic level while using our Dutch Cheeses.
Tip when you visit Barcelona: Poncelet Cheese Bar, Avinguda de Sarria 50, Barcelona
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