KLM shows current response time
Nowadays you get quicker response to a question/problem by sending a message via Twitter or Facebook than using customers service by phone. KLM will show how long it will take before you get a response to your question. The airline introduced the current response time in the header of Twitter, on the customer support page of KLM.com and soon on Facebook. KLM receives approximately 30,000 messages per week and promises customers to respond within one hour. By showing the current response time, KLM will show if they really stick to the promise to respond within one hour.
Website: KLM nieuws
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